Service Advising and Management C-1

If you're writing repair orders the wrong way, you're not just making mistakes — you're creating liability. This one-day intensive is built specifically for California service advisors and shop owners who want to run a tight operation, stay on the right side of BAR, and protect their business from the inside out. You'll walk through the complete repair order process from customer write-up to final invoice, learn what California law actually requires you to document, and understand how compliance protects both your shop and your customer. No fluff, no generic textbook content — just real-world California shop operations taught by someone who lives it every day. What you'll walk away with: Proper repair order documentation from start to finish California BAR compliance requirements for service advisors Customer authorization and estimate procedures done right How to handle customer supplied parts, warranty disclaimers, and liability language Communication standards that protect your shop and build trust Who this is for: California service advisors, service writers, shop owners, and anyone involved in the customer-facing side of automotive repair.